Exchange Policy

Customers can exchange their purchased item in fresh, unused, and saleable condition within 3 (three) days after receiving the product.

  • Only product size can be exchanged.
  • Customers must provide the online purchase invoice, original shoe box, and packaging.
  • Exchanges can be made at any Lee Cooper Flagship retail outlet.
  • Exchange requests can also be made via hotline: 09666766866.
  • Delivery costs for exchanges will be borne by the customer.

Exchange FAQs

How many times is exchange allowed?

An exchange is allowed only once per order.

Which products cannot be exchanged?

Undergarment products are not eligible for exchange.

Where can I exchange my product?

Exchanges can be made at any Lee Cooper retail outlet under this policy.

Can I request an exchange through the call center?

Yes, exchange requests are accepted via customer care hotline.

COD Return & Exchange Policy

At LeeCooperBD, we are committed to ensuring a smooth and hassle-free shopping experience for Cash-on-Delivery (COD) customers.

1. Eligibility for Return

  • Factory defective product received
  • Wrong product delivered (size, color, or model)
  • Product damaged upon delivery
  • Change of mind during delivery (return charge applicable)

2. Eligibility for Exchange

  • Factory defective product
  • Wrong product delivered
  • Damaged product upon delivery
  • Size change (subject to stock availability)

3. Conditions for Return & Exchange

  • Product must be unused, unworn, and unwashed
  • All tags, labels, boxes, and packaging must remain intact
  • Request must be made within 72 hours (3 days) of delivery
  • Proof of purchase (Order ID, phone number, or invoice) is required

Lee Cooper Bangladesh reserves the right to decline requests if the product shows signs of use, damage, or tampering.

4. Refund Policy (For COD Orders)

  • Refunds processed via bKash or Nagad
  • Processing time: 5–7 working days after verification
  • Delivery charges are non-refundable except for wrong or defective items sent by Lee Cooper Bangladesh

5. Non-Returnable / Non-Exchangeable Items

  • Innerwear, socks, and undergarments
  • Discounted, flash sale, and surprise box items (as per campaign terms)
  • Products damaged due to customer misuse