Refund policy

At Express Leather Products Ltd. (Lee Cooper Bangladesh), we aim to ensure a smooth and transparent refund process. Refunds are issued based on the type of transaction and payment method used.

General Guidelines

  • Refund processing time depends on the refund type and payment method.
  • The refund period starts once LeeCooperBD processes your request.
  • Refunds include product price and applicable shipping fees where eligible.

Types of Refunds

1. Refunds from Returns

Refunds are processed after the returned item reaches our warehouse and passes Quality Control (QC). Please refer to our Return Policy for full return instructions.

2. Refunds from Cancelled Orders

If you cancel an order, the refund is automatically triggered once the cancellation is confirmed.

3. Refunds from Failed Deliveries

If delivery fails, the refund process begins once the product is returned to the warehouse or seller. Processing time may vary depending on location.

Refund Processing Timelines

Payment Method Refund Option Refund Time
Debit or Credit Card Card Refund 10 Working Days
EMI Card Refund 10 Working Days
Rocket Rocket Wallet 7 Working Days
DBBL Nexus DBBL 7 Working Days
bKash / Nagad Mobile Wallet 5 Working Days
Cash on Delivery Bank Deposit / Voucher 5 / 1 Working Day
Express Hub Voucher Voucher 1 Working Day

Modes of Refund

Bank Deposit

Please ensure your bank details are correct and the account is active before submitting refund information.

Debit or Credit Card

If the refunded amount does not reflect after completion, please contact your bank after receiving confirmation from LeeCooperBD.

bKash / Rocket / Nagad

Refunds will be sent to the same mobile wallet used during the original payment.

Refund Voucher

Vouchers will be sent to your registered mobile number and can be redeemed using the same number.

Why Was I Refunded Instead of Receiving an Exchange?

Exchange requests depend on stock availability. If the requested item is not available, a refund will be issued instead. You will receive an update via email regarding the final outcome.

Important Notes

  • Voucher discount codes can only be used once and cannot be refunded or carried forward.
  • Any cashback received will be adjusted during refund processing.
  • Voucher refund methods cannot be changed once issued.